Refund Policy

生效日期 / Effective Date：2026年5月9日
网站名称 / Website Name：老冯交易 / Lao Feng Trading
网站地址 / Website URL：https://www.laofengtrading.com
联系邮箱 / Contact Email：fhzart@gmail.com

中文版本

1. 重要说明

欢迎访问 老冯交易 网站，网址为 **https://www.laofengtrading.com**。

本《退款政策》适用于你在老冯交易网站购买直播服务、会员服务、课程内容、视频回放、学习资料、社群服务或其他由老冯交易直接提供的付费服务。

在购买任何服务前，请你仔细阅读本退款政策。你完成购买，即表示你已阅读、理解并同意本退款政策。

如果你不同意本退款政策，请不要购买本网站的任何付费服务。

2. 适用范围

本退款政策仅适用于你直接通过老冯交易网站或老冯交易指定的付款方式购买的服务，包括但不限于：

  1. 交易直播会员；
  2. 月度会员；
  3. 季度会员；
  4. 年度会员；
  5. 课程视频；
  6. 直播回放；
  7. 学习资料；
  8. 社群访问权限；
  9. 其他由老冯交易直接销售的数字内容或服务。

本退款政策不适用于第三方平台直接销售的产品或服务。

3. 第三方服务不由老冯交易退款

老冯交易可能介绍、评测或推广第三方 Prop Firm、经纪商、交易平台、软件工具、数据服务商或其他第三方服务。

如果你通过老冯交易网站上的推广链接、联盟链接、优惠码或推荐链接购买第三方服务，包括但不限于 Prop Firm 挑战、交易软件、平台订阅或第三方课程，该交易由你和第三方平台之间直接完成。

在这种情况下：

  1. 老冯交易不是该交易的收款方；
  2. 老冯交易不控制第三方平台的退款政策；
  3. 老冯交易无法保证第三方平台会退款；
  4. 老冯交易不负责处理第三方服务的退款；
  5. 你应直接联系相关第三方平台申请退款；
  6. 退款结果应以第三方平台的官方政策和最终决定为准。

4. 数字内容和即时访问服务

老冯交易提供的多数服务属于数字内容或在线服务，包括直播、课程、回放、会员区、社群内容和学习资料。

一旦你完成付款并获得访问权限，即可能已经取得服务价值。因此，除非本政策另有说明，或适用法律另有强制性规定，数字内容和即时访问服务通常不支持无理由退款。

这包括但不限于：

  1. 你已经进入会员区；
  2. 你已经获得直播链接；
  3. 你已经观看直播；
  4. 你已经观看课程或回放；
  5. 你已经下载学习资料；
  6. 你已经加入付费社群；
  7. 你已经获得专属内容访问权限。

5. 通常不支持退款的情况

除非适用法律另有强制性规定，以下情况通常不支持退款：

  1. 你已经获得直播会员访问权限；
  2. 你已经观看直播、课程或回放；
  3. 你已经下载资料或访问会员内容；
  4. 你已经加入付费社群；
  5. 你因个人原因未参加直播；
  6. 你因时区、时间安排、个人行程或网络问题无法观看直播；
  7. 你购买后改变主意；
  8. 你认为内容不符合个人预期；
  9. 你没有认真阅读服务说明、价格、周期或条款；
  10. 你购买后发现自己没有时间学习；
  11. 你发生交易亏损；
  12. 你未能通过 Prop Firm 挑战；
  13. 你未能获得 Prop Firm payout；
  14. 你在第三方平台遇到账户、规则、出金或客服问题；
  15. 你违反服务条款导致账户被限制、暂停或终止；
  16. 你共享、转卖、录制、传播或滥用会员内容；
  17. 你通过第三方平台购买服务，该退款应由第三方处理。

6. 可能支持退款的情况

在以下情况下，老冯交易可能根据具体情况考虑退款、部分退款、延期访问、补课、替代内容或其他合理安排：

  1. 你重复付款；
  2. 系统错误导致错误扣款；
  3. 你购买了错误的服务，并且尚未访问任何付费内容；
  4. 你在付款后未收到任何访问方式，且老冯交易无法在合理时间内解决；
  5. 老冯交易无法提供你已购买的核心服务；
  6. 因老冯交易原因导致服务长期无法访问；
  7. 适用法律要求必须退款的情况。

是否退款、退款金额和处理方式，将根据订单状态、访问记录、服务性质、技术记录、付款平台规则和适用法律综合判断。

7. 直播服务退款说明

直播服务具有时间性和即时性。购买直播会员后，你可能获得直播链接、会员区权限、回放权限、社群权限或其他相关服务。

以下情况通常不构成退款理由：

  1. 你未按时参加直播；
  2. 你忘记直播时间；
  3. 你所在时区不方便观看；
  4. 你个人网络不稳定；
  5. 你个人设备无法播放；
  6. 你临时有事无法观看；
  7. 你不认同直播中的观点；
  8. 你根据直播内容交易后发生亏损；
  9. 你认为直播内容没有达到个人预期；
  10. 直播内容与市场结果不一致。

如果某次直播因老冯交易原因取消、严重中断或无法正常提供，老冯交易可根据情况提供回放、补播、延期访问或其他合理安排。

8. 课程和回放退款说明

课程视频、直播回放和学习资料属于数字内容。购买后，一旦你获得访问权限、观看内容或下载资料，通常不支持退款。

以下情况通常不支持退款：

  1. 你已经观看部分或全部课程；
  2. 你已经观看部分或全部回放；
  3. 你已经下载资料；
  4. 你认为课程太难或太简单；
  5. 你认为课程内容不适合自己；
  6. 你没有时间学习；
  7. 你学习后没有盈利；
  8. 你学习后交易亏损；
  9. 你学习后未能通过 Prop Firm 挑战；
  10. 你将课程内容理解错误或执行错误。

课程和回放内容仅用于交易教育，不保证任何交易结果、盈利结果、挑战结果或 payout 结果。

9. 会员订阅和自动续费

老冯交易可能提供月度、季度、年度或其他周期的会员订阅服务。

如果某项服务为自动续费订阅，你授权老冯交易或第三方支付服务商在每个计费周期自动扣款，直到你主动取消订阅。

你有责任在下一个扣款日前取消不再需要的订阅。

以下情况通常不支持退款：

  1. 你忘记取消订阅；
  2. 你没有使用会员服务；
  3. 你没有登录会员区；
  4. 你没有观看直播或回放；
  5. 你在扣款后才申请取消；
  6. 你误以为订阅不会自动续费；
  7. 你未阅读订阅说明或付款页面提示。

取消订阅后，你通常仍可访问已付款周期内的服务，直到该周期结束，除非具体产品页面另有说明。

10. 取消订阅

如果你购买的是自动续费会员，你可以按照付款平台、会员账户页面或老冯交易提供的方式取消订阅。

如你无法自行取消订阅，可以通过以下邮箱联系老冯交易：

fhzart@gmail.com

请在邮件中提供：

  1. 付款邮箱；
  2. 订单编号；
  3. 购买日期；
  4. 购买的服务名称；
  5. 取消订阅请求。

为避免新的扣款，请尽量在下一个扣款日前提前联系。因你未及时取消订阅而产生的扣款，通常不支持退款，除非适用法律另有强制性规定。

11. Prop Firm 相关退款说明

老冯交易可能介绍、评测或推广 Prop Firm，但老冯交易不销售、不控制、不管理任何第三方 Prop Firm 挑战账户。

因此，以下情况不属于老冯交易退款范围：

  1. 你购买 Prop Firm 挑战后后悔；
  2. 你挑战失败；
  3. 你违反 Prop Firm 规则；
  4. 你未达到盈利目标；
  5. 你触及每日亏损限制；
  6. 你触及最大回撤限制；
  7. 你未获得 funded account；
  8. 你未获得 payout；
  9. 你 payout 被拒绝、延迟或取消；
  10. 你账户被第三方平台关闭、限制或终止；
  11. 第三方平台修改规则；
  12. 第三方平台停止运营；
  13. 第三方平台拒绝退款。

如你需要申请 Prop Firm 挑战退款，请直接联系对应 Prop Firm 官方客服，并以其官方退款政策为准。

12. 交易亏损不构成退款理由

老冯交易提供的是交易教育、市场观察、直播讲解、课程内容、规则解读和学习资料，不提供收益保证、投资建议、代客理财或账户托管服务。

你理解并同意，以下情况不构成退款理由：

  1. 你根据课程内容交易后亏损；
  2. 你根据直播内容交易后亏损；
  3. 你使用某个策略后亏损；
  4. 你没有达到预期盈利；
  5. 你未能稳定盈利；
  6. 你未能收回课程费用；
  7. 你未能收回挑战费用；
  8. 你认为学习后结果不理想。

所有交易决策均由你自行作出，所有交易风险和结果均由你自行承担。

13. 退款申请流程

如你认为自己符合退款条件，请通过以下邮箱提交退款申请：

fhzart@gmail.com

邮件标题建议写：

退款申请 / Refund Request

邮件内容请包括：

  1. 你的姓名或账户名称；
  2. 付款邮箱；
  3. 订单编号；
  4. 付款日期；
  5. 购买的服务名称；
  6. 付款金额；
  7. 退款原因；
  8. 相关截图或证明材料；
  9. 你希望的处理方式，例如退款、部分退款、延期访问或其他安排。

信息不完整可能会导致退款处理延迟。

14. 退款处理时间

收到退款申请后，老冯交易会在合理时间内进行审核。

退款审核可能需要核对以下信息：

  1. 订单记录；
  2. 付款记录；
  3. 访问记录；
  4. 观看记录；
  5. 下载记录；
  6. 会员状态；
  7. 服务提供情况；
  8. 第三方支付平台规则；
  9. 是否存在违反服务条款的行为。

如果退款申请获得批准，退款将通过原付款方式或双方认可的其他方式处理。

实际到账时间可能取决于银行、信用卡机构、支付平台或其他第三方机构，老冯交易无法保证具体到账日期。

15. 部分退款和替代安排

在某些情况下，老冯交易可能不提供全额退款，但可根据具体情况提供以下替代安排：

  1. 部分退款；
  2. 延长会员访问时间；
  3. 提供直播回放；
  4. 安排补播或替代课程；
  5. 转换为其他服务；
  6. 提供优惠券或抵扣额度；
  7. 其他双方认可的合理解决方案。

是否提供上述安排，由老冯交易根据实际情况、服务性质、访问记录和适用法律综合判断。

16. 拒付和争议付款

如果你在未先联系老冯交易的情况下，直接通过银行、信用卡机构、PayPal、Stripe 或其他支付平台发起拒付、争议付款或 chargeback，老冯交易有权：

  1. 暂停你的账户；
  2. 暂停你的会员访问权限；
  3. 取消你的课程或直播访问权限；
  4. 提交订单记录、访问记录、服务记录和相关证据；
  5. 拒绝你未来购买服务；
  6. 在适用法律允许范围内追偿相关费用和损失。

如果你对付款或服务有疑问，建议先通过 fhzart@gmail.com 联系老冯交易，以便双方尽快处理问题。

17. 违规用户不予退款

如果你违反老冯交易的服务条款、社群规则、知识产权规则或其他相关政策，老冯交易有权暂停、限制或终止你的账户和服务访问权限，并可拒绝退款。

违规行为包括但不限于：

  1. 分享账号；
  2. 转卖会员资格；
  3. 录制直播；
  4. 传播课程内容；
  5. 盗用资料；
  6. 恶意攻击网站；
  7. 在社群发布垃圾广告；
  8. 骚扰其他用户；
  9. 从事欺诈行为；
  10. 侵犯老冯交易或第三方权益。

18. 法定权利

本退款政策不限制你根据适用法律享有的任何不可放弃的消费者权利。

如果你所在地区的法律强制规定你享有撤回权、退款权或其他消费者保护权利，本退款政策将在法律要求的范围内适用。

如本退款政策与适用法律的强制性规定冲突，应以该强制性规定为准。

19. 政策更新

老冯交易可能不时更新本退款政策。更新后的版本将在本网站发布，并自发布之日起生效，除非另有说明。

你在退款政策更新后继续购买或使用本网站服务，即表示你接受更新后的退款政策。

建议你在每次购买服务前查看本页面。

20. 联系方式

如果你对本退款政策、订单、付款、取消订阅或退款申请有任何问题，请通过以下方式联系老冯交易：

网站： https://www.laofengtrading.com
邮箱： fhzart@gmail.com
网站名称： 老冯交易

English Version

1. Important Notice

Welcome to Lao Feng Trading, available at https://www.laofengtrading.com.

This Refund Policy applies to purchases of livestream services, membership services, course content, video replays, learning materials, community access, or other paid services provided directly by Lao Feng Trading.

Before purchasing any service, please carefully read this Refund Policy. By completing a purchase, you confirm that you have read, understood, and agreed to this Refund Policy.

If you do not agree with this Refund Policy, please do not purchase any paid services from this website.

2. Scope of This Policy

This Refund Policy applies only to services purchased directly through Lao Feng Trading or through payment methods designated by Lao Feng Trading, including but not limited to:

  1. Trading livestream memberships;
  2. Monthly memberships;
  3. Quarterly memberships;
  4. Annual memberships;
  5. Course videos;
  6. Livestream replays;
  7. Learning materials;
  8. Community access;
  9. Other digital content or services sold directly by Lao Feng Trading.

This Refund Policy does not apply to products or services sold directly by third-party platforms.

3. Third-Party Services Are Not Refunded by Lao Feng Trading

Lao Feng Trading may introduce, review, or promote third-party Prop Firms, brokers, trading platforms, software tools, data providers, or other third-party services.

If you purchase a third-party service through promotional links, affiliate links, discount codes, or referral links on Lao Feng Trading, including but not limited to Prop Firm challenges, trading software, platform subscriptions, or third-party courses, the transaction is completed directly between you and that third-party platform.

In such cases:

  1. Lao Feng Trading is not the payment recipient;
  2. Lao Feng Trading does not control the third-party platform’s refund policy;
  3. Lao Feng Trading cannot guarantee that the third-party platform will issue a refund;
  4. Lao Feng Trading is not responsible for processing refunds for third-party services;
  5. You should contact the relevant third-party platform directly to request a refund;
  6. The refund result shall be subject to the official policy and final decision of the third-party platform.

4. Digital Content and Immediate Access Services

Most services provided by Lao Feng Trading are digital content or online services, including livestreams, courses, replays, member areas, community content, and learning materials.

Once you complete payment and receive access, you may have already received value from the service. Therefore, unless otherwise stated in this Policy or required by applicable law, digital content and immediate access services are generally non-refundable.

This includes but is not limited to situations where:

  1. You have entered the member area;
  2. You have received a livestream link;
  3. You have watched a livestream;
  4. You have watched a course or replay;
  5. You have downloaded learning materials;
  6. You have joined a paid community;
  7. You have received access to exclusive content.

5. Situations That Are Generally Non-Refundable

Unless required by applicable law, refunds are generally not provided in the following situations:

  1. You have received access to livestream membership services;
  2. You have watched livestreams, courses, or replays;
  3. You have downloaded materials or accessed member-only content;
  4. You have joined a paid community;
  5. You missed a livestream for personal reasons;
  6. You were unable to watch a livestream due to time zone, scheduling, personal circumstances, or network issues;
  7. You changed your mind after purchase;
  8. You believe the content does not meet your personal expectations;
  9. You did not carefully read the service description, price, billing cycle, or terms;
  10. You realized after purchase that you do not have time to study;
  11. You incurred trading losses;
  12. You failed a Prop Firm challenge;
  13. You failed to receive a Prop Firm payout;
  14. You encountered account, rule, withdrawal, or customer support issues with a third-party platform;
  15. Your account was restricted, suspended, or terminated due to a violation of the Terms of Service;
  16. You shared, resold, recorded, distributed, or misused member-only content;
  17. You purchased a service through a third-party platform, in which case the refund should be handled by that third party.

6. Situations Where Refunds May Be Considered

Lao Feng Trading may consider a refund, partial refund, extended access, rescheduled session, alternative content, or other reasonable arrangement in the following situations:

  1. You were charged twice for the same order;
  2. A system error caused an incorrect charge;
  3. You purchased the wrong service and have not accessed any paid content;
  4. You did not receive any access method after payment, and Lao Feng Trading cannot resolve the issue within a reasonable time;
  5. Lao Feng Trading is unable to provide the core service you purchased;
  6. The service becomes unavailable for an extended period due to reasons attributable to Lao Feng Trading;
  7. A refund is required by applicable law.

Whether a refund is issued, the refund amount, and the processing method will be determined based on the order status, access records, service nature, technical records, payment platform rules, and applicable law.

7. Livestream Service Refunds

Livestream services are time-sensitive and immediate in nature. After purchasing a livestream membership, you may receive livestream links, member area access, replay access, community access, or other related services.

The following situations generally do not constitute valid refund reasons:

  1. You did not attend the livestream on time;
  2. You forgot the livestream time;
  3. The livestream time is inconvenient in your time zone;
  4. Your personal internet connection was unstable;
  5. Your personal device could not play the livestream;
  6. You had personal matters and could not attend;
  7. You disagree with opinions shared during the livestream;
  8. You incurred trading losses after acting on livestream content;
  9. You believe the livestream content did not meet your personal expectations;
  10. The livestream content did not match actual market results.

If a livestream is cancelled, seriously interrupted, or cannot be properly provided due to reasons attributable to Lao Feng Trading, Lao Feng Trading may provide replays, rescheduled sessions, extended access, or other reasonable arrangements depending on the circumstances.

8. Course and Replay Refunds

Course videos, livestream replays, and learning materials are digital content. Once you receive access, watch content, or download materials, refunds are generally not provided.

The following situations are generally non-refundable:

  1. You have watched part or all of a course;
  2. You have watched part or all of a replay;
  3. You have downloaded materials;
  4. You believe the course is too difficult or too simple;
  5. You believe the course content is not suitable for you;
  6. You do not have time to study;
  7. You did not make profits after studying;
  8. You incurred trading losses after studying;
  9. You failed a Prop Firm challenge after studying;
  10. You misunderstood or incorrectly executed the course content.

Courses and replay content are for trading education only and do not guarantee any trading result, profit result, challenge result, or payout result.

9. Membership Subscriptions and Auto-Renewals

Lao Feng Trading may offer monthly, quarterly, annual, or other recurring membership subscription services.

If a service is offered as an auto-renewing subscription, you authorize Lao Feng Trading or the relevant third-party payment provider to charge you automatically for each billing cycle until you cancel the subscription.

You are responsible for cancelling any subscription you no longer wish to continue before the next billing date.

The following situations are generally non-refundable:

  1. You forgot to cancel the subscription;
  2. You did not use the membership service;
  3. You did not log in to the member area;
  4. You did not watch livestreams or replays;
  5. You requested cancellation only after being charged;
  6. You mistakenly believed the subscription would not renew automatically;
  7. You did not read the subscription description or payment page notice.

After cancellation, you may generally continue to access the paid service until the end of the current billing period, unless otherwise stated on the specific product page.

10. Subscription Cancellation

If you purchased an auto-renewing membership, you may cancel the subscription through the payment platform, member account page, or the method provided by Lao Feng Trading.

If you are unable to cancel the subscription yourself, you may contact Lao Feng Trading at:

fhzart@gmail.com

Please include the following information in your email:

  1. Payment email;
  2. Order number;
  3. Purchase date;
  4. Name of the purchased service;
  5. Subscription cancellation request.

To avoid a new charge, please contact us before the next billing date whenever possible. Charges caused by failure to cancel in time are generally non-refundable unless required by applicable law.

11. Prop Firm-Related Refunds

Lao Feng Trading may introduce, review, or promote Prop Firms, but Lao Feng Trading does not sell, control, or manage any third-party Prop Firm challenge accounts.

Therefore, the following situations are not within the refund responsibility of Lao Feng Trading:

  1. You regret purchasing a Prop Firm challenge;
  2. You failed a challenge;
  3. You violated Prop Firm rules;
  4. You did not reach the profit target;
  5. You hit the daily loss limit;
  6. You hit the maximum drawdown limit;
  7. You did not receive a funded account;
  8. You did not receive a payout;
  9. Your payout was rejected, delayed, or cancelled;
  10. Your account was closed, restricted, or terminated by a third-party platform;
  11. The third-party platform changed its rules;
  12. The third-party platform stopped operating;
  13. The third-party platform refused a refund.

If you need to request a refund for a Prop Firm challenge, please contact the official customer support of the relevant Prop Firm directly and refer to its official refund policy.

12. Trading Losses Are Not Refund Reasons

Lao Feng Trading provides trading education, market observation, livestream commentary, course content, rule explanations, and learning materials. It does not provide profit guarantees, investment advice, fund management, or account management services.

You understand and agree that the following situations do not constitute refund reasons:

  1. You incurred losses after trading based on course content;
  2. You incurred losses after trading based on livestream content;
  3. You incurred losses after using a strategy;
  4. You did not achieve expected profits;
  5. You did not become consistently profitable;
  6. You did not recover course fees;
  7. You did not recover challenge fees;
  8. You believe your results after studying were unsatisfactory.

All trading decisions are made solely by you, and all trading risks and results are borne solely by you.

13. Refund Request Process

If you believe you qualify for a refund, please submit a refund request to:

fhzart@gmail.com

Suggested email subject:

Refund Request

Please include the following information in your email:

  1. Your name or account name;
  2. Payment email;
  3. Order number;
  4. Payment date;
  5. Name of the purchased service;
  6. Payment amount;
  7. Reason for the refund request;
  8. Relevant screenshots or supporting materials;
  9. Your preferred resolution, such as refund, partial refund, extended access, or other arrangement.

Incomplete information may delay the refund review process.

14. Refund Processing Time

After receiving a refund request, Lao Feng Trading will review it within a reasonable time.

The refund review may involve checking:

  1. Order records;
  2. Payment records;
  3. Access records;
  4. Viewing records;
  5. Download records;
  6. Membership status;
  7. Service delivery status;
  8. Third-party payment platform rules;
  9. Whether there has been any violation of the Terms of Service.

If a refund request is approved, the refund will be processed through the original payment method or another method agreed by both parties.

The actual arrival time of the refund may depend on banks, credit card companies, payment platforms, or other third-party institutions. Lao Feng Trading cannot guarantee a specific arrival date.

15. Partial Refunds and Alternative Arrangements

In some cases, Lao Feng Trading may not provide a full refund but may offer one of the following alternative arrangements depending on the circumstances:

  1. Partial refund;
  2. Extended membership access;
  3. Livestream replay access;
  4. Rescheduled session or alternative course;
  5. Conversion to another service;
  6. Coupon or credit;
  7. Other reasonable solution agreed by both parties.

Whether such arrangements are provided will be determined by Lao Feng Trading based on the actual circumstances, service nature, access records, and applicable law.

16. Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, or reversal through a bank, credit card company, PayPal, Stripe, or other payment platform without first contacting Lao Feng Trading, Lao Feng Trading may:

  1. Suspend your account;
  2. Suspend your membership access;
  3. Cancel your course or livestream access;
  4. Submit order records, access records, service records, and relevant evidence;
  5. Refuse future purchases from you;
  6. Recover related fees and losses to the extent permitted by applicable law.

If you have questions about payment or service, you are encouraged to first contact Lao Feng Trading at fhzart@gmail.com so that the issue can be handled as quickly as possible.

17. No Refunds for Violating Users

If you violate Lao Feng Trading’s Terms of Service, community rules, intellectual property rules, or other related policies, Lao Feng Trading may suspend, restrict, or terminate your account and service access, and may refuse refunds.

Violations include but are not limited to:

  1. Sharing accounts;
  2. Reselling memberships;
  3. Recording livestreams;
  4. Distributing course content;
  5. Misusing materials;
  6. Attacking the website;
  7. Posting spam in communities;
  8. Harassing other users;
  9. Engaging in fraudulent conduct;
  10. Infringing the rights of Lao Feng Trading or any third party.

18. Statutory Rights

This Refund Policy does not limit any non-waivable consumer rights you may have under applicable law.

If the laws of your jurisdiction require that you have withdrawal rights, refund rights, or other consumer protection rights, this Refund Policy will apply only to the extent permitted by law.

If this Refund Policy conflicts with mandatory provisions of applicable law, the mandatory legal provisions shall prevail.

19. Policy Updates

Lao Feng Trading may update this Refund Policy from time to time. Updated versions will be posted on this website and will take effect from the date of posting unless otherwise stated.

Your continued purchase or use of services from this website after this Refund Policy is updated means that you accept the updated Refund Policy.

You are encouraged to review this page before each purchase.

20. Contact Information

If you have any questions about this Refund Policy, orders, payments, subscription cancellation, or refund requests, please contact Lao Feng Trading through the following information:

Website: https://www.laofengtrading.com
Email: fhzart@gmail.com
Website Name: Lao Feng Trading / 老冯交易